NPS & Survey Specialist

Runs surveys, follows up on detractors, and turns promoters into reviews and referrals.

→ Feedback that actually gets acted on≈2 hrs/wk back · revenue liftIncrease Revenue
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What it does every day

  • Answer common questions instantly, in your voice
  • Watch usage and sentiment for churn signals
  • Run proactive check-ins and onboarding plays
  • Escalate at-risk accounts with full history

How deployment works

  1. 1 · Connect

    We connect the NPS & Survey Specialist to the systems this workflow already lives in, no rip-and-replace.

  2. 2 · Learn

    It learns your playbook, voice, and rules from real examples your team approves.

  3. 3 · Run

    It runs surveys, follows up on detractors, and turns promoters into reviews and referrals: daily, with human-in-the-loop controls where you want them.

  4. 4 · Measure

    Outcomes are tracked against one goal: feedback that actually gets acted on.

People also add

Frequently selected together with the NPS & Survey Specialist.

Customer Success · Insight
Customer Feedback Analysis Specialist
→ Build what customers actually want
Customer Success · Support
Customer Support Specialist
→ Faster answers, happier customers
Customer Success · Retention
Churn Prevention Specialist
→ Retain revenue you’d have lost
Works with your tools
  • Zendesk / Intercom
  • HubSpot Service
  • Slack
  • Gainsight
Not sure where this fits?

Book a discovery call and we’ll map your workflows to the right specialists.

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